PEARL POP BY NABEERA

Frequently Asked Questions ♡

Everything you need to know before you shop. 💗

Can't find your answer? Contact us and we'll be happy to help!

🛍️ Orders & Payments

Q: Do you offer Cash on Delivery?
A: Cash on Delivery (COD) is available where offered for your order and delivery location. Please confirm availability when placing your order.

Q: Do custom press-on nails require advance payment?
A: Yes. Custom press-on nail orders require advance payment before preparation.

Q: How do I confirm my order?
A: Provide your correct contact details, delivery address, and any required product information. We'll confirm your order details before processing.

🚚 Shipping & Delivery

Q: Do you deliver across Pakistan?
A: We aim to deliver to locations served by our courier partners. Availability depends on your address.

Q: When will my order arrive?
A: Delivery times vary depending on your location, courier service, and order processing. We'll share available delivery information when your order is confirmed.

Q: Do I need to pay delivery charges in advance?
A: Delivery charges will be communicated before your order is confirmed. Under our standard process, delivery charges are not required in advance. Payment arrangements will be confirmed with your order.

💅 Press-on Nails

Q: How do I choose my nail sizes?
A: Please check your nail measurements carefully before ordering. You can contact us if you need help with sizing.

Q: Can I return custom nails if I select the wrong size?
A: Custom nail orders are not eligible for return, exchange, or refund due to incorrect sizing provided by the customer or a change of mind, except where required by applicable law.

🎀 Exchanges & Refunds

Q: Can I exchange jewellery?
A: Eligible jewellery items may be exchanged within 3 days of delivery if unused, unworn, and in their original condition and packaging.

Q: What if my order arrives damaged or incorrect?
A: Contact us within 24 hours of delivery with clear pictures, an unboxing video, and your order details. We'll review your request and advise you about the available resolution.

Q: Can I return something because I changed my mind?
A: Change-of-mind returns or exchanges are not normally accepted, except where required by applicable law. Please read our Return & Refund Policy for details.

Still Have Questions? 💌

We're happy to help with product enquiries and order support.

Email
support@pearlpopbynabeera.com

WhatsApp
Chat With Us

Thank you for choosing Pearl Pop by Nabeera! ✨